e-government——archtecture.ppt

E-Government  E-Government Quote E-Government - Overview E-Government - Contact E-Government - Process E-Government – PS Accounting E-Government Highlights Integrated process management Multi-Channel-solution for contact and reply Processing within CRM Detailed authorizations Security and authentication Central master data Records Management Analytical CRM Scalability Integration to Legacy systems E-procurement / Web tendering E-Government: Systemlandscape E-Government Framework E-Government – Technical Overview Citizen Business B2G C2G Public Exchange G2G Agencies Agencies If you only put Web Pages in front of poor business processes then you demonstrate to the whole world how poor your processes really are. First you have to manage an internal business integration before you start to develop cooperative external pro-cesses. Michael Hammer, Philadelphia 1999 “ “ mySAP Public Sector – Accounting mySAP CRM Contact Security Integrated master data Records Management Knowledge Management Portal Multi-Channel Internet Face-to-Face Mail Fax Phone Process Analytical CRM mySAP CRM Process Contact mySAP Public Sector - Accounting Portal Multi-Channel Internet Face-to-Face Mail Fax Phone Contact Requests for Information Complaint Requests Taxfiling Statusmanagement Integration of records/cases Call Center Contact Center Web Requests Contact mySAP CRM Process Contact mySAP Public Sector - Accounting Portal Multi-Channel Internet Face-to-Face Mail Fax Phone Process Integrated processing of requests Service Management Records Management SAP R/3 Enterprise - Logistic Process Legacy / Specialized Systems complete countersign approve review exceptions provide material repair billing update Funds Management update Master Data/Case/Account store case or record archive Workflow mySAP Public Sector - Accounting Budget Controlling Financial Accounting mySAP CRM Process Contact mySAP Public Sector - Accounting Portal Multi-Channel Internet Face-to-Face Mail Fax Phone Citizen