希尔顿酒店入职培训PPT.pptVIP

欢迎加入希尔顿家庭 We are so glad you joined our family! 让我们先了解彼此…… 全名 职位 在酒店行业的工作经验 对入职培训和新工作的期望 基本规则 友好相互尊敬 分享你的想法和故事 相互了解 记录笔记 手机关机 问问题 休息时间 问题暂歇处 引以为豪的遗产 启示与领导的历史 不凡的记录 分布全球 希尔顿遗产 我们将了解康拉德的梦想… 用第6页做笔记! 梦想 “让地球充满热情待客 的光明和温暖，过去 曾经是，也将继续是 我们的责任。” 康拉德 希尔顿 热情待客 热情待客 对你而言，“热情待客”意味着什么？ 谁能提供一个你所做过的热情待客的事情的例子 ？ 我们的团队如何热情待客？ 热情待客 热情待客能让我们实现康拉德的梦想. 我们做的每项任务，每次与客人的沟通，都能决定客人是否感受到热情好客的光明与温暖，从而影响他们的忠诚度。 SAY I am very excited to welcome you to the Hilton Hotels New Team Member Orientation. Briefly introduce yourself as the instructor. SAY Ask participants to turn to workbook page 2 and ask for a volunteer to read the Purpose and Objectives. SAY During orientation today, we will be providing you with valuable information regarding Hilton Hotels, our specific brand, and history. We will also cover important topics such as benefits, training and development, safety and security, standards of conduct, our evaluation process, and more! Before we get started, let’s take a moment to get to know each other a little better. I’d like each of you to interview the person sitting next to you and find out the following information: Full Name New Position Experience in the Hospitality Industry Expectations of Orientation Once the interviews are completed, have each person introduce their partner to the group. Make sure that you also share this information about yourself with the group, if you aren’t partnered up with a team member. SAY Since we will be spending some time together today and covering a good deal of information we have some ground rules that we will need to abide by in order to have the best learning environment. Let’s all agree to: Treat each other with warmth respect Share your ideas stories Get to know each other Take Notes Turn cell phones off Make time for Questions And breaks SAY In order for us to