销售说话技巧（Selling speaking skills）.docVIP

销售说话技巧（Selling speaking skills） Selling speaking skills 1. we smile, but customers do not respond, silent or cold answer: I casually look.. [mistake to deal with 1] does not matter, you look at it casually. [error response 2] okay, you just look around. [error coping 3] well, you look first, call me if you need help. Template drilling Shopping guide: no matter, you do not buy now does not matter, you can first understand our products. Let me introduce you to our lamps and lanterns...... Excuse me, what color is your bedroom furniture? Comments: customer first down, in a relaxed mood to alleviate the psychological pressure of the customers, at the same time introduce lamp characteristics, then changed the subject in the form of questions and guide customers to answer questions, as long as the customer is willing to answer our questions, the clerk can further develop, make the sales process is smoothly. Shopping guide: it doesnt matter. You should look more at shopping! But miss, I really want to introduce you to our latest development of this crystal sand series of products, these days in our DTL sell very well, you can first understand, come here, please. Comments: the first is still agree with customers, in a relaxed mood to ease the psychological pressure of the customers, and then changed the subject with a sincere and excited voice guide customers to understand a product, and by the powerful gesture to guide customers to sit with you, as long as the customer wants you to learn about the merchandise, shopping can deeply open questions in order to understand customer needs, make the sales process is going well. Wang Jianjun four point of view: shopping guide is not to guide the purchase, but actively guide the customer toward the direction of purchase 2. customers like it very much, but others dont buy it, and say, I think so. Look elsewhere.. [error response 1] no, I think its good. [error response 2], this is our seasons flagship. [error response 3] this is very