BalancedScorecard平衡计分卡LibraryPerspective以图书馆为例.PPTVIP

* * * * * * * * * * * * * * * Rick Luce, Frye Institute, June 11, 2007 Topic 7 : Part IMeasurement and Evaluation第七讲： 第一部份量度及評估 Paul Gandel Syracuse University Singapore Management University Methods to Measure and Display Outcomes量度方法及展示结果 * Basics of Measurement and Evaluation量度及评估的基本因素 Defining measurement and evaluation Frameworks for measurement Outcomes-based evaluation Balance scorecard approach * 为量度及评估下定义 量度架构 基于结果的评估 平衡计分卡法 Why Measure?为何要量度？ Reference point Where service was in the past Current situation Future trends Informs Decision makers Managers Staff Sets Prio