原版QS9000质量管理的体系培训的讲义教材.pdfVIP

QS 9000 Training Materials Gregory A. Jenkins Total Quality Management ( OISM 470 W ) Smeal College of Business Administration Pennsylvania State University 1 Ice Breaker Form small groups Introduction Field of study Career path What you expect to get from training Select Speaker To effectively summarize information presented about every group member Secretary To record individual responses 2 Quality Perspective What is your definition / perception of quality? According to the oral ice breaker presentations and note taking how would you define its quality. Were your expectations met? Why? Why not? What are some of your suggestions for improvement (documentation and presentation)? 3 Quotes “I think companies will be more selective on who they are placing their business with. If your company is performing better quality-wise and reject-wise, then I think it is going to be the company that is considered for a contract.” Terry Martin, Quality Manager, Plastic Source Inc. (El Paso, TX) The supplier shall have systems in place to ensure management of appropriate activities during concept development through production.” QS 9000, paragraph Organizational Interfaces 4 QS 9000 Training Outline Introduction Purpose ISO 9000 Background Requirements Real World Examples Interactive Exercise Conclusion Suggested Readings References 5 QS 9000 Purpose Improving relationships to improve quality “The goal of developing your suppliers is based on the n