销售大厅物业管理的方案.docVIP

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销售大厅物业管理的方案

xxx管理手册 201x-x-x 目录 职责范围 经理岗位职责·····················································································3 经理助理岗位职责···········································································3 主管岗位职责····················································································4 车场岗岗位职责···············································································4 门岗岗位职责····················································································5 保洁员岗位职责···············································································6 工作流程与人员配置情况 各部门日常工作流程···································································7 (一)客服服务标准工作流程····························································13 (二)秩序维护服务标准工作流程·······················································7 (三)卫生保洁服务标准工作流程······················································7 (四)工程部服务标准工作流程························································11 物品领用工作流程·······································································15 人员配备情况·················································································16 办法与标准 质检人员工作纪律要求······························································16 质检结果处理程序········································································16 部门人员奖惩项目········································································17 奖罚程序····························································································27 申诉途径····························································································28 附则·····································································································29 第一章职责范围 一、经理岗位职责 1、 负责物业管理部全面工作,带领部门全体人员履行物业管理部管理、指导、监督、协调、服务职能。 2、 贯彻执行关于物业管理的各项法规、政策、标准,组织落实上级主管部门下达的有关任务。 3、 负责组织年度各物业管理处《管理目标经济指标责任书》的制定。 4、 协助公司有关物业口管理方面对外签订合同的评审工作,指导各管理处、各专业部门签订专项服务合同,对外签订其他委托合同。 5、 负责按规定审批各管理处上报的维修、养护、配套工程项目及上述工程的预决算、工程造价。 6、 负责协调处理各管理处与市建委、房管局、规划国土局、工商局、物价局等政府有关部门及水、电、暖等有关单位的

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