7step7步工作法.pptVIP

7 step 康明斯七步解决问题方法 Cummins 7 Step Problem Solving Process 7 STEP 7步法 At Cummins we use a standard method of problem solving process which is used in all our plants world wide 改解决问题的标准方法在康明斯全球范围内通用。 Other major manufactures use similar methods, the one in use in Cummins has 7 steps and is used to track internal and external problems and not just for problems that relate to component problems 其他制造商采用类似方法，康明斯采用的是7步法，针对内部和外部的问题，并且不只是与零件相关的问题 Contents of the 7 step  7步法的内容 1 Identify the problem 确定问题 2 Determine possible causes and importance 确定可能的原因和重要度 3 Take short term action 采取临时措施 4 Gather data and design tests for cause contribution 收集数据，设计试验排列原因 Contents of the 7 step  7步法的内容 5 Conduct test, Analyze data and select solution 开展试验，分析数据和选择解决方法 6 Plan and implement permanent solution fail-safing where necessary 计划，实施永久性措施，需要时采用防错法 7 measure and evaluate for continuos improvement, and recognize the team 对持续改进进行测评，评价鼓励团队 Step 1 identify the problem第一步 确定问题 Problem statement must be clear and concise and quantifiable 问题阐述必须清楚扼要，可以测评 Understand your customers desire this may be different to our perception of the problem 了解你用户的期望，可能不同于自己对问题的理解 Involve all relevant departments 使相关部门均参与其中 Step 2 Determine possible causes and rank their importance第二步 确定可能的原因和重要度 Select the most likely CAUSES of a problem (normally more than one cause for the problem） 选择多数可能的问题发生原因（通常不止一个） Team must be knowledgeable of the product and the process each team member should contribute , involve operators 成员应有产品和工艺方面的知识，积极参与，包括操作人员 Step 2 Determine possible causes and rank their importance第二步 确定可能的原因和重要度 Team must know how to brainstorm, organize data and rank most likely causes 团队熟知“集思广益”法，运用数据，排列大多数可能的原因 Step 3 Take short term action if required 第三步 采取临时措施 We must protect the customer from possible problems whilst we search for permanent solution 必须保护用户防止发生可能的问题，同时