商务英语阅读下册Unt 4.ppt

As a Motorola employee, Smith did not share directly in the profits generated by the company’s Six Sigma applications. However, over the years, he and Motorola garnered numerous awards and recognition for his vital work to improve profitability in America’s manufacturing sector. He was especially proud of his role in Motorola’s winning the prestigious Malcolm Baldrige National Quality Award. The Baldrige Award came in 1988, two years after Motorola implemented Smith’s Six Sigma principles. Smith’s death, only five years later, caught everyone by surprise. He died of a heart attack at work. Daughter Marjorie Hook, president of Clarksville Consulting Group in Austin, Texas, said winning the Baldrige Award stands out as a career high point in her father’s life.“He was thrilled that a good thing was happening to Motorola and that Six Sigma had made such a difference,” she said. “He drafted Six Sigma long before (Motorola Executive Committee Chairman) Bob Galvin ever took it on board. So, for him, it was the culmination of so many years of work and trying to change the way people think about things. He finally had some phenomenal success at Motorola and he was getting great recognition for it.” Baldrige Award winners agree to share their quality programs with anyone who is interested. Hook said that since Motorola was the first company to win, others were eager to learn more about Six Sigma. “That’s one of the primary reasons Six Sigma became so widely known,” she said. “He got to spend the last few years of his life traveling around, teaching and introducing Six Sigma to people.” Hook said. “He was so appreciated wherever he went and people were really interested in it. When others started using Six Sigma and seeing results just like Motorola had, he was thrilled.” Not surprisingly, the man behind the methodology was a passionate visionary and a great communicator. Bill Smith was also a perfectionist. Even at home.“But not in an annoying way,” Hook sai