Emotional Intelligence - Dulles SHRM情绪智力研究-杜勒斯.pptVIP

Welcome to Dulles SHRMEmotional Intelligence for Leadership EffectivenessLinda J. Ferguson, Ph.D./in/lindajfergusonFeb. 15, 2012 Learning objectives A working knowledge of Emotional Intelligence and why it is important for personal and professional success. An understanding of the five competencies related to Emotional Intelligence An understanding of how to apply Emotional Intelligence to Leadership regarding decision making and leading teams Leadership Effectiveness What came from your table discussion? “Each relationship you have with another person reflects the relationship you have with yourself” Alice DeVille How does this apply to Leadership? “We are being judged by a new yardstick; not just how smart we are, or by our training and expertise, but also how well we handle ourselves and each other.” Daniel Goleman, Ph.D. Working with Emotional Intelligence, 1998 Emotional Intelligence CRM Goleman’s Research Why do people with high IQ sometimes flounder while those with modest IQ do surprisingly well? Emotional Intelligence provides a foundation for emotional competencies that is a solid predictor of job performance and workplace success. What is Emotional Intelligence? Emotional intelligence is not about being nice all the time. It is about being honest. Emotional intelligence is not about being “touchy-feely.” It is about being aware of your feelings, and those of others. Emotional intelligence is not about being emotional. It is about being smart with your emotions. Strong link in brain between reasoning and emotions Personal Benefits of Emotional Intelligence Greater career success Stronger personal relationships Increased optimism and confidence Positive Psychology Better health CRM Personal Emotional Skills: First three E.Q. Competencies: Self Awareness Self Regulation- Managing Your Own Emotions Self Motivation “When our center is strong everything else is secondary, even the risk