Emotional Intelligence in the Workplace职场中的情绪智力.pptVIP

What Do We Know About IQ? Predicts school grades relatively well Does not predict success in life Predicts 6% of job success Peaks in late teens Culture-bound, Gender Bias, SES Racial controversies Gets you in the door Professional schools (medicine, dentistry, law) Can help you get hired (Harvard MBA) Static Where Did the Concept of Emotional Intelligence Come From? In 1983, Gardner first published his theory, derived from extensive brain research, on Multiple Intelligence including intrapersonal (self awareness/self management) and interpersonal (relationship awareness/management) Reuven Bar-On (1988) has placed EI in the context of personality theory, specifically a model of well-being Peter Salovey and John Mayer first proposed their theory of emotional intelligence (EI) in 1990 and defined it Goleman (1995-2003) has popularized the concept of emotional intelligence and formulated EI in terms of a theory of job and work performance Is There Multiple Intelligence? Social Intelligence the know-how involved in comprehending social situations and managing oneself successfully Emotional Intelligence ability to perceive, express, understand, and regulate emotions Recommendation for Ability Testing Components [of emotional intelligence]…are best tested by sampling a person’s actual ability at the task – for example, by having them read a person’s feelings from a video of their facial expressions.” (Goleman, 1995). MSCEIT Structure Identify Emotions - Faces: 3 faces (4 5-part Q’s) - Pictures: 6 designs (6 5-part Q’s) Facilitating Thought (Use Emotions) - Sensations: 5 situations (5 3-part Q’s) - Facilitation: 5 problems (5 3-part Q’s) Understand Emotions - Changes: 20 item (20 Q’s) - Blends: 12 items (12 Q’s) Manage Emotions - Emotion Management: 5 situations (5 4-part) - Emotional Relationships: 3 situations (3 3-part) Scoring The MSCEIT Consensus scoring is used based on the full standardization sample Expert scoring is used based on