six sigma完整版教材好文档.ppt

* * * * * * * * * * * * Review earlier slides. * * * * * This is a confusing diagram; it is necessary to give the student the explanation of the various sigmas: Each blue vertical bar represents the range of the data for that group. Hence, the height of the bar is approximately represented by sw.. Within each hour, there are three bars, whose center blue circle represents that groups mean. The maximum range of those blue circles represents sb. Finally, the red dots represent the average for that hour’s production (the average of the blue circles). The maximum range of those red dots represents st . * * * * * * * * * What is the true “Cost of Poor Quality”什么是劣质质量成本 It is the hidden cost of failing to meet customer expectations the first time . 它是直接影响到客户满意度的隐蔽成本 It is the hidden lost in production capacity 它是生产能力的隐蔽损失 It is the hidden opportunity for increased efficiency 它是可以提高潜在效率的机会 It is the hidden potential for higher profits 它是提高潜在利润的潜力 It is the hidden loss in market share 它是市场占有率的损失 It is the hidden increase in production cycle time 它是提高产品作业周期时间的潜力 Why Focus on Cost of Poor Quality? Profit Total Cost to manufacture and deliver products Profit Cost of Poor Quality COPQ Theoretical Costs Profit COPQ Theoretical Costs Which Feels Better?? Cost of Poor Quality COPQ Theoretical Costs Price Erosion Problem Statement 　　问题说明 Definition and Description 定义和描述 A complete and detailed description of the problem. 对问题进行完整和细致的描述 Focus of the statement should be on the problem and contain no solutions or conclusions. 应该针对那些没有解决方法或结论的问题 It should be as specific as possible 　描述应该尽可能的具体 It should not contain causes 　描述不应该包括原因． Problem Statement 　　问题说明 Purpose and Function 目的和功能 To clearly define and quantify the problem 为了对问题进行清晰和量化的定义 To define the measurement source used 　定义所使用的测量源 To identify the negative attributes , the current performance and their relationship to the Customer CTxs. 　确定消极的变量，运做水平及其与客户关键因素的关系 Six sigma Project’s Objective Format