五星级酒店前厅部员工培训手册前台总机商务_中_心.docVIP

前厅部新员工入职手册 （前台） 目 录 前台岗位职责 政策与程序 报表 .JOB DESCRIPTION 福顺天天大酒店 岗位职责 Index Number 029 Page: 1of 3 Job title: Receptionist and cashier 职位名称：接待员、收银员 Effective Date: July 1,2002 Report to: Reception leader 直属上级 ：接待部领班 Supersedes: 职务概述： Position Description: 负责问候客人及有礼貌并高效率提供所有客人入住服务；努力地销售客房，使酒店的入住率及房间收入达到最大的限度；有礼貌地提供客人所要求的有关咨询服务，宣传和推销所有酒店的设施和服务。 Greet the guest politely and provide registration for guest efficiently. Up sell rooms of hotels and increase rooms revenue and occupancy. Provide information service to guest’s request and sale promotion of facilities and services of the hotel.