商务交际英语1期末复习资料（2018.6）.doc

商务交际英语1期末复习资料（2018.6） I. MULTIPLE CHOICE （10小题，每小题2分，共20分） 1. Which of the following is NOT an internal barrier to communication? a) motivation or interests b) personalities c) educational backgrounds d) cultures What is NOT included in the purpose of communication? To establish goodwill. To build self-esteem. To obtain information. To practice using language accurately. When communicating with other people, remember that everyone wants to feel ________. admired and cared for understood and important important, competent, and admired valued, respected, and understood Which of the following statements about body language is true? People from different cultures interpret body language in different ways. Basic body language is universal; it means the same to all people. Facial expressions are universal, but gestures are less so. Friendly body language is all the same; unfriendly or threatening gestures vary. What is NOT included in the stage of planning a message? To identify the objective. To determine the main idea. To choose supporting information. To evaluate the message. Which of the following is NOT included in the common abuses of memos? Written too frequently. Written to gain attention. Written to express one main idea. Written by a committee. According to the course book, which of the following statements is NOT true in letters that contain neutral or positive messages? The ending should be friendly, courteous and personable. The main idea can be presented at the end. Supporting information should be presented as much as possible. More information should be presented later. 8. Which of the following is NOT an external barrier to communication? a) Motivation or interests. b) Environmental factors such as lighting and heat. c) A closed or authoritarian climate. d) An open climate in which communication flows easily. 9. If verbal and non-verbal symbols in the sender’s message conflict, receivers generally ________. a) believe the non-verbal symbols ove