浙江大学MBA运作管理讲义：质量功能部署(QFD)简介.pptVIP

质量功能部署(QFD)简介 客户需求 技术方案 关联 技术解决方法之间的关系 技术评估 规划矩阵 QFD 有助于确定工作重点 得到的数值可以用来作为进一步讨论的基础， 或用来设定优先级 QFD 有助于深入了解企业内部机制 (I) 充分挖掘不同策略的潜力， 综合从不同角度 得出的结论 QFD 有助于深入了解企业内部机制(II) 发现没有被很好支持的客户需求 QFD 有助于深入了解企业内部机制(III) 发现没有被很好利用或没有必要保留的业务流程 QFD 有助于深入了解企业内部机制(IV) 企业各业务部门能清晰明确发展方向和重点， 以及对客户需求的影响程度 QFD 有助于合理制定企业所要达到的技术目标和市场策略 QFD与大规模定制 (Mass Customization) 总结：QFD的价值 结构化系统化的简化方法 加强对整个业务流程的深入理解和进一步开发 为技术指标设计，市场策略和业务管理建立基础 在行动前鼓励思考，寻求更佳解决方案 重新检讨设计制造中的各种假设条件 安排各业务流程和部门的优先级，充分利用资源 回顾：QFD组成 35 Working through the QFD cell by cell provides an opportunity to explore and understand the potential for each process to impact and influence each objective. As a result it helps the management team to identify links and opportunities that have previously been dormant, or worse! Working through the grid together enables the management team to develop a more comprehensive insight into the operation of the business as a whole, and enables them to learn from each others experience and ideas, and to develop a collective and shared understanding. 35 When the grid has been completed, the QFD helps to identify issues in the current thinking, for instance where the current approaches are insufficient to ensure a key objective… 35 … or where an existing or planned process has little relevance to the current objectives. In each of these cases, QFD provides the means to understand these gaps, and to reconcile these. For instance by developing a new process, or extending the relationships, or removing objectives and processes …. Or merely identifying where the thinking has been in error and going back and correcting it. 35 Finally the relationships in the QFD (and the notes that have been taken during the discussions) can be deployed to teams who will undertake the design and management of each of the processes to ensure that they fulfil their potential. This approach ensures that each team can fully understand their potential and contribution and can then develop their process to effectively