如果迪斯尼经营一家医院39404708.pptVIP

Harness the motivating power of imagination 驱动想象力 Disney: what would you do for your friends? 你会为朋友做些什么？ And, again? 然后？ * * 书名：If Disney ran your hospital作者：Fred LEE出版社：Second river healthcare press * * * * * * * * * * Fools Gold by Blackmores night album:Under a voilet moon Somewhere in a market square The cobblestone still shine Glassy eyes behold the sight Through another cup of wine... The one eyed jester skips and turns As he makes his way through the crowd While the taverns royalty try not to laugh aloud... The jester does another spin And then falls to the floor A show of hands, a short Hurrah!“ A plea for him to do more... The ease of laughter comes so fast when youre not in A jesters shoes Cause when youve only Fools Gold, youve got nothing more to lose... Who holds the riches The jester or the king? A fortress made from Fools Gold Or the tears that treasure can bring? Who holds the riches The jester or the king? A fortress made from Fools Gold Or the tears that treasure can bring? The king he sits upon his throne The worlds weight on his chest When your mind begins to race youve got no time to rest Where is my clown? I need him now, to take my troubles away... The harlequin rushes in as his work begins for the day... The harlequin rushes in as his work begins for the day... While somewhere in a market square The cobblestones still shine... * * * * * * * * * * * * * * * * * 清华大学经管学院孙静 清华大学经管学院孙静 清华大学经管学院孙静 清华大学经管学院孙静 清华大学经管学院孙静 清华大学经管学院孙静 清华大学经管学院孙静 清华大学经管学院孙静 If Disney ran your hospital… * * Excellent service卓越服务 A better understanding of service 对服务的深刻理解 Emotional 情感上 What is your competition? 谁是你的竞争对手? Is loyalty important? 忠诚重要吗？ What should you do? 你该怎么做？ * * Who is Disney’s competition? 谁是迪斯尼的竞争对手？ Did I only compare to Ocean Park? 海洋公园吗？ And they also think that… * * Who is a hospital’s competition?谁是医院的竞争对手？ Hospitals make comparisons to determine best clinical practices. 医院通过对比来确定