关于我国电子商务中的消费者权益保护问题研究.docVIP

第 PAGE 19页关于我国电子商务中的消费者权益保护问题研究摘要近年来，随着信息通信技术的不断突破，电子商务发展也进人了黄金时期。以电子商务为主体的信息社会的服务业不仅改变了服务提供与消费的形态，同时也使服务提供者与消费者之间的关系发生了重要的变化。然而，消费者这种角色的转变，在给其带来诸多便利的同时，消费者权益受侵害的现象也日益增加，消费者权益保护问题更加突出，从而导致消费者面对充满诱惑的网上交易市场而表现出掷踢而缺乏热情，故此对电子商务望而却步。本文通过对消费者的信息安全、企业的不正当竞争行为、交易双方的交易安全性、消费者缺乏消费教育和政府部门的无力监管等方面就我国电子商务存在的消费者权益保护问题进行了阐述，这些问题制约了我国电子商务的良性发展。同时也提出了如加强个人隐私权的保护、加强行政监管及打击不正当行为、加强交易的安全性管理、加强消费教育等建议来完善我国电子商务中消费者权益的保护，更好的发展我国的电子商务。关键词：电子商务；消费者；权益保护About the electronic commerce in China consumer protection issues researchAbstractIn recent years, along with the information communication unceasing breakthrough, the electronic commerce development also entered the human gold time. E-commerce as the main body of information society services not only changed the form of service delivery and consumption, but also changes between service providers and consumers significantly. However, the changing role of consumers that, in bringing much convenience to its the same time, the phenomenon of infringement of the interests of consumers is also increasing, consumer protection issues more prominent, leads consumers to face the temptation of online trading Market showed a lack of enthusiasm for throwing kick and therefore discourage e-commerce.Based on the consumers information security, acts of unfair competition in business, trading both sides of the transaction security, consumer lack of consumer education and government sectors and so unable to control, the existence of e-commerce consumer protection issues are described. These problems hampered the healthy development of electronic commerce. This paper also puts forward to strengthening the protection of personal privacy, strengthening administrative supervision, combating illegal behavior, strengthening the security of transaction management and strengthening consumer education. These suggestions improve our protection of consumer rights in electronic commerce, and develop E-commerce of china.Key Words：electronic commerce；consumer；rights pro