Staff Handbook员工手册.doc

PAGE PAGE 3FOREWORD前 言This Employee Handbook is designed to give you an overall insight and understanding of working at Yu Tong International Hotel, Shantou.本员工手册旨在使您对裕通国际大酒店有一个全面的认识和了解。The Management reserves the right to amend any part contained in this handbook. Any amendment should be reviewed and approved by the hotel management before it can take effect and be implemented. Where any point in this handbook differs from the notices and circulars that the Hotel may issue from time to time, the latter will take precedence.汕头裕通国际大酒店管理层有权对手册的内容进行修改与调整，并经酒店管理层审议通过后方能生效实行。今后酒店颁布的任何管理条例有与之相悖之处，均以后者为准。 WELCOME MESSAGE FROM THE GENERAL MANAGER总经理欢迎辞Dear colleagues亲爱的各位同仁：Welcome to the team of Yu Tong International Hotel, Shantou. 欢迎加入汕头裕通国际大酒店的员工队伍。As an employee of this hotel, you have been selected on the basis of your educational and professional backgrounds, your ability to serve guests in the best manner and your skills to contribute to the success of the hotel and establish its reputation as best 5 Star accommodation and dining venue in Shantou.在您被挑选成为酒店的一名成员时，我们对您的教育和职业背景、您对客人的服务能力和态度及您对酒店的成功运营和确立酒店成为汕头地区最好的五星级酒店而拥有的技能都做了充分的考虑。Yu Tong International Hotel, Shantou, as a star class hotel is committed to promote guest satisfaction by providing the highest level of service. All our guests should be treated as a VIP. Thus, the time they spend at the hotel, with us, should be perfect, successful and such that they will be keen to return. 作为一家星级标准的酒店，汕头裕通国际大酒店将为客人提供最高水准的服务质量以满足客人的需求。酒店的所有客人都应受到贵宾的礼遇。只有这样，他们在酒店与我们一起渡过的时光才会是完美的，也只有这样，他们才会乐于再次光临我们的酒店。I trust that you will take your place in our group and settle into become an active, efficient and productive member of the team.我相信，您在我们的集团中会找到自己的位置并且一定会成为我们这支队伍中有着积极、高效和创造精神的一员。This Employee Handbook has been prepared to help you settle into a new environment and inform you of the benefits and opportunity available. It also outlines the rules we have developed, in order for us to work well together at Yu Tong International