颗钻石质量问题解决流程.pptVIP

7 Diamond Process七颗钻石流程 What is the 7 Diamond Process?七颗钻石的流程是什么？ The 7 Diamond Process is one of many tools that can be used in the problem solving process. 七颗钻石流程是可以用来解决质量问题的工具之一。 This tool is used to investigate discrepancies discovered by the following: 它可以用来调查以下方面发现的差异 Global Customer Audit (GCA) 全球客户评审 Shipping Priority Audits (SPA) 发运优先级评审 Verification Stations 检验工位 Other (Warranty, JD Power) 其它(售后索赔、JDP) Purpose of the 7 Diamond Process 7颗钻石流程的目的 7 Diamond Process 流程 Review of Responsibility职责回顾 7 Diamond Process Stages流程的各步骤 Product Engineering产品工程 Project Definition Tree/项目定义树 Isoplot 1 1 Revised: 8 Aug 2008 1 3 2 5 4 6 7 2 3 The 7 Diamond Process is a structured way of assessing our manufacturing process to determine whether of not it has failed to meet the quality standard demanded by our customers. 7颗钻石流程是一个构建好的评价我们的制造流程是否满足了顾客所要求的质量标准的一个方法 4 Responsibility责任 Production 第一步 ¨1 Production 第二步 ¨2 Production 第三步 ¨3 Rel. Engineer/ SQA/Supplier 负责的SQDE工程师/供应商 ¨4 Correct Process? 正确的工艺 Correct Tool? 正确的工具 Correct Part? 正确的零件 Parts Quality? 零件质量 Responsibility 责任 Process Control Managers 工艺控制负责人 ¨5a Is Engineering support required? 是否需要工程方面的支持 Problem Identified Begin Interrogation 问题定义(开始调查) Responsibility 责任 QET PST (Lead) ¨5b SMT RGM (Lead) ¨6 Statistical Engineering (Red X Strategies) 统计工程(红-X方法) ¨7 Will Process Change Resolve? 工艺更改能解决问题吗 Product Change Required? 产品更改需要吗？ Hardy Perennial or Extremely Complex Problem 非常复杂的问题 SQA - Supplier Quality Assurance QET - Quality Engineering Team PST - Plant Support Team SMT - Systems Management Team RGM - Reliability Growth Management 5 Diamonds 1-4 Production Reliability 钻石1-4 生产可靠性 Filter 5a Process Control Manager (PCM) 5a 过滤 工艺控制负责人 Diamond 5b-7 Product Engineering 钻石5b-7 产品工程 7 Stages 1 2 of the process are used to determine if the Production o