国外豪华星级酒店工作手册英文版运作手册.doc

PAGE PAGE 1Minimum Operating Guidelines Rosewood Hotels Resorts Revised August 1, 1999RosewoodHotels ResortsMinimum Operating GuidelinesRosewood Minimum Operating GuidelinesTABLE OF CONTENTS TOC \o 1-3 Introduction PAGEREF _Toc461425935 \h 9Directions for Use PAGEREF _Toc461425936 \h 11AMENITIES PAGEREF _Toc461425937 \h 12FLORIST PAGEREF _Toc461425938 \h 12ADMINISTRATION PAGEREF _Toc461425939 \h 12PUBLIC AREA DISPLAYS PAGEREF _Toc461425940 \h 12INVOICING PAGEREF _Toc461425941 \h 12CHILDREN’S PROGRAMME PAGEREF _Toc461425942 \h 13WELCOME PAGEREF _Toc461425943 \h 13STAFF AWARENESS P