如何审核质量方针.docVIP

如何审核质量方针、质量目标和管理评审 方针, 目标, 管理评审, 审核 本帖最后由 hnwang 于 2009-7-12 09:43 编辑 以下摘录自国际标准化组织的网站。供大家参考。International Organization for Standardization? ? ? ?? ?? ?? ?? ?? ?International Accreditation Forum? ? ? ? Date:??5 June 2009 2009年6月5日ISO 9001 Auditing Practices Group Guidance on:Auditing Quality Policy, Quality Objectives and Management Review如何审核质量方针、质量目标和管理评审1. Auditing quality policy审核质量方针The quality policy and its effective deployment can only be truly assessed based on the overall results of the audit.? ?? ?质量方针及其有效展开只能根据整体的审核结果来加以真实的评价。Audit methods should include:审核方法应当包括：?? ? ? ? Interviewing Top Management to understand their approach and commitment to quality; (click here to link to the guidance paper on the auditing of Top Management processes) ? ?? ?与最高管理者交谈，了解他们对质量的管理模式和承诺。（任何审核最高管理者另外有知道文件）?? ? ? ? Evaluating, through the records of management review, the commitment and involvement of Top Management in the establishment, implementation, monitoring and updating of the quality policy; ? ?? ?通过管理评审记录，评价最高管理者在建立、实施、监视和更新质量方针中所做的承诺及参与情况。?? ? ? ? Assessing whether Management has effectively “translated” the quality policy into understandable words and guidelines at all levels of the organization, with corresponding objectives at each applicable function / level; ? ???评估管理层是否已有效地将质量方针用能够理解的词语和指示加以“翻译”而被组织各个层次理解，并在各个应用的职能/层次上都有对应的质量目标。?? ? ? ? Conducting interviews with personnel to verify if they have the required awareness, understanding and knowledge of the way the organization’s quality policy relates to their own activity, regardless of the terms used by such people to express their understanding; ? ?? ?与组织的员工进行交谈，验证他们是否具有所要求的质量意识，理解质量方针的方式是把组织的质量方针和他们自己的活动联系起来，不要在意他们用什么术语来表达他们的理解。?? ? ? ? Seeking evidence of effective dissemination of the quality policy by appropriate communication. ? ?? ?通过适当的沟通搜集有效地传达质量方针的证据。2. Auditing quality objectives审核质量目标Auditors need to verify that the organization’s overall quality obj