新职业英语—IT英语 Unit 5课件.pptVIP

3. If a customer’s problems ________ future sales, they do what it takes to resolve them. A. help B. change C. affect D. effect 4. An easy way to get started is to ________ a sale you’ve recently lost. A. find B. analyze C. solve D. analysis 5. Being brutally honest with yourself can be ________, but top salespersons are willing to do it on a regular basis. A. sad B. happy C. painful D. strange ? ? ? Reading A personally adv. doing or having done something yourself rather than through someone else I think you should be personally responsible for this mess. n. the things that will happen to someone in the future, especially those that cannot be changed or controlled destiny To be honest, I don’t believe in destiny. ongoing adj. continuing to exist or progress I think you should be personally responsible for this mess. enhance v. to improve something The singer made great efforts to enhance its reputation. sign up adv. to join a club, enrol on a course, etc. She has signed up for a secretarial course. analyze v. to examine or think of something carefully in order to understand it To better understand the situation, you need to analyze various factors. v. to take no notice of; to ignore overlook Don’t overlook any tiny mistake in your composition. shortcut n. a quicker, more direct way of going somewhere than the usual one There are no shortcuts to success. Listening Task 1 Julie is talking with a man. Listen to the conversation and choose the best answer to each question. 1. What is the possible relationship between the two speakers? A. Teacher and student. B. Employer and employee. C. Customer and salesperson. 2. Which is NOT mentioned as a new feature of 3G phones? A. Video calling. B. Broadband connection. C. Faster downloading. 3. Where does this conversation most probably take place? A. At a supermarket. B. At a customer service center. C. At a bank. ? ? ? W: Good morning, Sir. How can I hel