新职业英语—IT英语 Unit 6课件.pptVIP

Reading A 4. Defragmenting your hard drive would be like the box of nails thrown on the ground. 5. Malware is the software which can scan viruses in your computer. Defragmenting your hard drive would be like the box of nails still sealed, all neat and tidy and easy to get at. Malware is the software which could do damage to your computer system. Listening Task 1 A woman is calling the After-sales Department. Listen to the conversation and tick the expressions you hear. Complaining □I’d like to ask you about… □ There seems to be a problem with… □ I’m sorry but it really bothers me that… □ There’s still another problem I’d like to ask. □ I’m not quite sure about… Dealing with complaints □ I’m sorry about that... □ I’m afraid that… □ What seems to be the problem? □ What would you like me to do? □ I’m going to… ∨ ∨ ∨ ∨ Script Alex: After-sales Department of TOC Company, Alex speaking. Cathy: Hello. I’m calling because there seems to be a problem with my cell phone. Alex: Oh, I’m sorry about that. What seems to be the problem? Cathy: Well, I think I’ve been constantly hearing cracking noise from it. Alex: OK, what would you like me to do? Cathy: I want you to either have this repaired or exchange it for another one. Listening Listening Task 2 Listen to ten statements related to complaints or responses to complaints and then group them by ticking in the table below. Statements 1 2 3 4 5 6 7 8 9 10 Complaints Responses ∨ ∨ ∨ ∨ ∨ ∨ ∨ ∨ ∨ ∨ Listening Script 1. I’m sorry to trouble you but I would like to complain about the modem. 2. It really bothers me when the phone doesn’t work. 3. I’m really disappointed about the keyboard. 4. I’m glad that you have brought this matter to my attention. 5. Thank you for voicing your concerns. 6. I suggest you leave it with me and I’ll see what I can do. 7. We hope you can resolve the problem. 8. Oh dear I’m sorry to hear that. 9. I