工商管理专业英语--界定客户价值和满意度.pptVIP

Unit 10 Defining Customer Value and Satisfaction Glossary array: n. An impressively large number, as of persons or objects: 大量 ，令人瞩目的大数量，如人或物 mobility: n. The quality or state of being mobile. 易动性易动的性质或状态 bulldozer: n. A heavy, driver-operated machine for clearing and grading land, usually having continuous treads and a broad hydraulic blade in front. 推土机用来清除和平整土方的重型的，驾驶操作的机器，常有连续的履带，前部有宽的液压铲刀 accompanying: adj. 陪伴的, 附随的 offset: v. To counterbalance, counteract, or compensate for: 平衡、中和或补偿： nonmonetary: adj. 非货币的,非金融的 assessment: n. The act of assessing; appraisal. 评估，估价, 估价的行为；评估 Business S