NGOSS80客户体验质量管理-Managing Quality of Customer Experience.docVIP

Managing Quality of Customer Experience White PaperFocus Area Catalyst MW Orlando 2008 Release 1.0 TR152 Version 0.8 May, 2009 Notice No recipient of this document shall in any way interpret this document as representing a position or agreement of the TeleManagement Forum (TM Forum) or its members. This document is a draft working document of TM Forum and is provided solely for comments and evaluation. It is not a Forum Approved Document and is solely circulated for the purposes of assisting TM Forum in the preparation of a final document in furtherance of the aims and mission of TM Forum.