服务补救后地顾客满意及其对品牌忠诚地影响.pdfVIP

Advances in Social Sciences 社会科学前沿, 2018, 7(4), 372-379 Published Online April 2018 in Hans. /journal/ass /10.12677/ass.2018.74059 Customer Satisfaction after Service Recovery and Its Impact on Brand Loyalty Huiqin Shen Yunnan University of Finance and Economics, Kunming Yunnan rd th th Received: Mar. 23 , 2018; accepted: Apr. 6 , 2018; published: Apr. 13 , 2018 Abstract With the intensification of market competition, service recovery, customer satisfaction and brand