Using SEM and TCM to Improve Services to Libraries：A Comparative Study on Chinese Academic Libraries.pdfVIP

The Journal of Academic Librarianship 41 (2015) 558–566 Contents lists available at ScienceDirect The Journal of Academic Librarianship Using SEM and TCM to Improve Services to Libraries: A Comparative Study on Chinese Academic Libraries Weiwei Yan a,1, Yuan Hu b,⁎, Changping Hu a,1 a Center for Studies of Information Resources, Wuhan University, Wuhan, Peoples Republic of China b School of Management, Nanchang University, Nanchang, Peoples Republic of China a r t i c l e i n f o a b s t r a c t Article history: By comparing the usage of structural equation model (SEM) and tetra-class model (TCM) in the model structure, Received 2 November 2014 data analysis method, and result presentation when evaluating Chinese academic libraries, this study aims to il- Accepted 16 July 2015 lustrate the strategies in evaluating satisfaction of academic library services. The study sample consists of 353 ac- ademic library users who are asked to evaluate 27 Chinese typical academic library service elements. The findings Keywords: show that SEM could reveal the influence relations among constructs by path coefficients, while TCM focuses on Academic library service User satisfaction the visual classification and comparison of specific service elements based on their contributions to user satisfac- Structural equation model (SEM) tion. These two models are complementary to each other. They can be used for comprehensively showing the in- Tetra-class model (TCM)