图书馆战略规划中用户研究与服务.PDFVIP

2012 1 信 息 服 务 对国外图书馆战略规划文本的分析 ( 100190) 文章利用内容分析法对国外重点图书馆发展战略和愿景规划中有关用户研 与服务的内容 进行分析和梳理, 归纳出这些图书馆战略规划在用户信息环境用户信息需求用户信息行为用户信息 技术等方面的主要内容和特点, 以期对我国图书馆的用户服务提供参考和借鉴 用户研 信息服务 图书馆 战略规划 User Stud and User Service in Librar Strate ic Plan: y y g An Anal sis Based on the Text of Strate ic Plan of Forei n Libraries y g g Li Yanzhao Chen Xuefei Chen Zhaohui ( National Science Librar , Chinese Aca em of Sciences , Bei in , 100190) y y j g Abstract From the aspect of user stu y an information service, this paper analyzes the strategic plans an vision of some key foreign libraries by using the content analysis, an summarizes the main contents an characteristics of the strate ic lans of these libraries in information environment, information nee s of users, user information behavior, infor- g p mation technolo an other as ects, in or er to rovi e reference services for our librariesusers services. gy p p Keyword user stu y, information services, library, strategic planning , 1 1. 1 1. , , 17 , ( ) [1] , ( 1) , , , , , , , [ 2] , . 1