Managerial-communication-课件.ppt

MCD2030 Managerial Communication Week 1: Introduction to Communication Overall Unit Objectives Describe the major theories underpinning managerial communication Examine the relationships between different managerial communication theories and concepts Discuss managerial communication in the context of organisational examples Compare and contrast verbal and nonverbal messages and examine their impact on interpersonal communication Extend skills in written and oral expression as relevant to the unit assessment tasks Learning Objectives Define communication and explore the different types of communication in organisations Discuss the components of the communication model Explore the different types of communication channels used in organisations and understand why these can be effective and ineffective in different situations Explain the limitations of the communication process Discuss the axiom of communication: “You cannot not communicate” Communication Communication is the study and transfer of meaning the exchange of information the means by which people share words, ideas, and feelings a process of transmitting and interpreting verbal and non-verbal messages For example, think about when you have communicated by not using spoken language Communication is….. A process Dynamic and ever-changing Intentional (and unintentional) Unrepeatable Irreversible Sometimes a hindrance Communication and Communications Communication (singular) = human Interaction Communication between people Transfer of meaning Communication Model Communication Models All communication models need to take into account: Communication Context - context means the setting or environment in which the communication occurs Physical – where is communication taking place? Social – how well do you know the person? Chronological – how does time affect communication? Cultural – how do differences in background affect communication? Communication Models Feedback (the discernable response to a send