乐购寄包袋使用作业通告演示教学.pptVIP

寄包袋使用作业通告 Security Bag for Customer Procedures 寄包袋使用作业通告 五、寄包袋发放回收作业流程 Procedures for Delivery and Collection of Security Bag R A 1 引导顾客将包存放在寄包柜或寄包袋 服务课人员 Service section staff 服务课长 Service Section manager 在寄包柜已满或顾客的提包不能放入寄包柜的情况下由客服人员引导顾 客至寄包袋台做寄包袋装订(30cm*30cm以上的包被要求如此操作） In the cases that when customer lockers are full or customer bags can’t be placed in the locker, the CS staff will lead the customers to the delivery desk of security bag.(bags above 30cm*30cm shall follow this ) 2 装订寄包袋 Put pin on security bag 服务课人员 Service section staff 服务课长 Service Section manager 3 取下寄包袋 Take off security bag 收银员 cashier 收银课长 Cashier Section manager 1、顾客结帐完毕后或未购物的顾客在收银员处取下寄包袋 Detach security bag for customer paid or non-shopping by cashier. 2、顾客在收银台处领回自己的提包 Customers take back personal bag at checkouts. 4 回收寄包袋 Collect security bag 收银外勤 Cashier administrator 服务课人员 Service Section staff 服务课长 Service Section manager 收银外勤人员定期从收银台回收顾客使用完毕的寄包袋 CS staff collect security bags from checkouts regularly 5 寄包袋发放稽核 Audit delivery of security bag 服务课长 Service Section manager 店防损 Store LPS 客服经副理 CS Mgr/ Deputy Mgr 客服主管及店防损应每周对寄包袋的使用做稽核抽查一次 CSM and SLPM shall audit the use of security bag once a week 注意事项 Attention 1、寄包袋发放处应在卖场入口附近，且在监控可视范围内 Security bag delivery desk shall be set up near store entrance and within CCTV range. 2、寄包袋发放处服务人员应礼貌的为顾客装上寄包袋 Staff at delivery desk shall put customer personal bag into the security bag for customer politely. 3、封装完毕后须装订上磁扣Pin tag after zipping. 4、携带寄包袋进入卖场 Customers take security bag into sales floor 步骤 Steps 寄包袋使用作业流程 Security bag Procedures 人员staff 六、寄包袋发放回收作业步骤 Steps for Delivery and Collection of Security Bag 2 3 4 5 6 寄包袋发放处应在卖场 入口附近，且在监控 可视范围内 Security bag delivery desk shall be set up near store entrance and within CCTV range. 封装完毕后须装订上磁扣 Pin tag after zipping. 顾客自行携带寄包袋进入卖场 Customers take security bag Into sales floor. 顾客结帐完毕后或未购物的顾客在 收银员处取下寄包袋 D