五星级酒店常用英语-内部培训资料文稿.doc

专业技术资料分享 WORD文档 下载可编辑 英语培训 一、基本礼貌接待英语 1、称呼语：先生 sir 夫人（女士）madam / ma’am 小姐 miss 女士们先生们 Ladies and gentlemen 2、欢迎光临我们酒店！Welcome to our hotel. 3、祝您在我们酒店过得愉快。Please enjoy your stay in our hotel. Have a nice stay. / Enjoy your stay with us. 4、愿您如同在家一样舒适。Wish you feel at home. 5、早上好/下午好/晚上好。Good morning. / Good afternoon. / Good evening. 6、很高兴（再次）见到您。Glad to meet you (again). / Nice to see you (again). It’s good to see you (again) 7、您来这儿我们很高兴。Glad to have you here. 8、祝您玩得愉快。Please have a good time. / Please enjoy yourself. 9、祝您生日快乐。Happy birthday to you! 10、圣诞节快乐！Merry Christmas! 11、新年快乐！Happy New Year! 12、新春快乐！Happy Spring Festival! 13、祝贺！Congratulations! 14、致以良好的祝愿！Best wishes / regards to you. 15、请这边走。This way, please. 16、您先请。After you, please. / Please you first. 17、请便。/用吧。Go a head, please. 18、请跟我来。Follow me, please. / Come with me, please. 19、您慢走。/请留心走。Please watch your step. 20、请在这儿休息。Please take a rest here. 21、当心。/请留神。/请注意。Look out, please. / Take care, please. / Attention, please. Be careful, please. 22、请乘电梯。Please take lift (elevator). 23、乘电梯请这边走。Your lift is this way. 24、请一直往前走。Straight on, please. / Keeping going, please. 25、请向左/右转。Please turn left / right. 26、请上/下楼. Please go upstairs / downstairs. 27、请稍等.Wait a moment, please. / Just a moment, please. 28、请进. Come in, please. 29、请坐. Sit down, please. / Be seated, please. / Have (Take) a seat, please. 30、请看一看.Please have a look at it. 31、请给我看一看. Show me, please. Could I see it, please. Please let me have a look at it. 32、请问要多久. How long will it take? 33、请原谅我. I beg your pardon, please. / Forgive me, please. 34、请再说一遍. Pardon, please. / Please repeat it. 35、请不要拘束. Please make yourself at home. 36、照顾不周的地方,请多多指教. If we have shortcomings, please point out. 37、请提出宝贵意见。Any comments and suggestions are welcome. 38、我来给您带路吧。Let me lead the way, please. 39、地很滑，请小心走。It’s slippery. Please mind your feet. 40、您愿意的话，就办吧。Do as you please. 41、您过来吧。Come on,