课件及相关资源：下载.pptVIP

饭店服务与管理英语 contents Unit 1 What Is a Hotel? Unit 2 Reception Desk Unit 3 Public Relations Unit 4 The Cashier Unit 5 Housekeeping Department(Ⅰ) Unit 6 Housekeeping Department(Ⅱ) Unit 7 Food and Beverage(Ⅰ) Unit 8 Food and Beverage(Ⅱ) Unit 9 Recreation (Ⅰ) Unit 10 Recreation (Ⅱ) Unit 11 Shopping Arcade Unit 12 Service and Management Glossary Key to Exercises Unit 1 What Is a Hotel? Warm-up Section A：Listen carefully, and choose the words you hear from the tape. 1.Can I have a card with the______address? A.hour B.motel C.house D