我院开展优质理服务住院患者对护理员满意度调查分析.docVIP

我院“开展优质护理服务”住院患者对护理员满意度调查分析 刘长明 任冰 【摘要】目的：了解在开展优质护理服务中住院患者对护理员满意度的提升。方法：采用自行设计的满意度调查表。300名住院患者对121名临床科室护理员进行满意度调查。结果：护理员满意度是99.33%。而121名护理员满意度依次为干预前（93.00％）干预后（99.33％），管理者的关爱（90.90％），职业安全（90.08％），工作认可度（97.52％），劳动价值（96.69％），不同年龄，不同民族，不同文化，工作性质患者对护理员满意度比较，有统计学意义（P0.05）。结论：开展优质护理护理服务和护理员做好患者的生活护理。实行岗前培训与阶段性培训相结合，经考核合格后，方可拿取上岗证,才能上岗。有了规范的护理员队伍，即解决了患者家属的后顾之忧，又有利于病人的康复。护理员的工作即是护理工作的组成部分，又是护士工作的延伸和补充。开展优质护理服务的同时也提高了护理员的责任感和成就感。在优质护理服务实施过程中护理员对各项生活护理操作规范，提升了优质护理服务质量，提高了患者对护理员的满意度。同时也提高了护理员的劳动价值。 【关键词】优质护理服务、护理员，患者满意度、护理员管理 【key words 】 high quality nursing service, nurse, patient 。。satisfaction, 。orderly management。 Objective: to provide high quality nursing service in hospital in patients to nurse the ascension of satisfaction. Methods: self-designed satisfaction questionnaire. 300 of 121 hospitalized patients with clinical departments nurse for satisfaction survey. Results: orderly satisfaction was 99.33%. And 121 nurse is in the satisfaction with before (93.00%) after intervention (99.33%), managers care (90.90%), occupational safety (90.08%), work (97.52%) approval, labor value (96.69%), different age, different nationalities and different culture, in the nature of work to nurse compared with satisfaction, have statistically significant (P 0.05). Conclusion：Provide high quality nursing care services and caregivers to care of the patients life. The post training with periodical training, and the combination of qualified through examination, and then take profession, to mount guard. A standard nurse team, which solved the trouble back at home of patients with family members, but also to the patients recovery. The nurse is nursing work is part of the work, it is the extension of a nurse to work and added. Provide high quality nursing services and also improve the nurse sense of responsibility and the sense of achievement. In high quality nursing service during the process of implementing the nurse life care operation norm, and to promote the high quali