2018客户成功报告（英文版）_研究报告.pdf

報告吧 JANUARY 2018 State of Customer Success 2018 www.baogaoba.xyz 獨家收集 百萬報告 实时更新 日更千篇 報告吧 Introduction Customer Success as a discipline has come of age. Organizations are realizing its importance in their own growth curve and have begun investing in Customer Success teams. What are these Customer Success teams striving to achieve? And how are they faring in meeting those objectives? What are the challenges they are facing? And what is the positive outcome that organizations are deriving out of their Customer Success initiatives? These are some questions that we decided to find answers to. So we spoke in depth to 100 senior Customer Success executives in large and medium sized organizations in the technology space. Their inputs helped us shape this report. www.baogaoba.xyz 獨家收集 百萬報告 实时更新 日更千篇 報告吧 Respondent Profile Industry Employee Size 61% Computer Software 10,001+ 4% 5,001 - 10,000 8% 30% Internet 1,001 - 5,000 13% 501 - 1,000 17% Information Technology 201 - 500 30% 9% and Services 51 - 200 25% 11 - 50 3% Revenue Level > $1B 12% VPs 9% $501M - 1B 5% Di