ITIL2011高分通过全真和模拟考题75题EX01172012年验证.pdfVIP

Exin EX0-117 ITIL Foundation (syllabus 2011) Version: 9.0 Exin EX0-117 Exam QUESTION NO: 1 Which role is responsible for carrying out the activities of a process? A. Process owner B. Change manager C. Service manager D. Process practitioner Answer: D Explanation: QUESTION NO: 2 Which process or function is responsible for monitoring activities and events in the IT infrastructure? A. Service level management B. IT operations management C. Capacity management D. Incident mana