management 企业管理类英文版课件 (47)(精品·公开课件).pptVIP

Resource Planning How Resource Planning fits the Operations Management Philosophy Resource Planning at Starwood Starwood manages employees, equipment, and supplies at 750 hotels around the world to ensure that the needs and expectations of each and every customer are met. To help forecast these needs, Starwood now uses an enterprise resource planning (ERP) system. Included in the ERP system by Oracle is an electronic reservation system that profiles the preferences of guests, allowing the staff to provide a “customized” experience for each guest. The ERP system schedules the hotel’s staff m