《工业工程在森淼公司的应用研究论文》-毕业学术论文设计.docVIP

l 工业工程理论在森淼公司的应用研究 摘要 本文以森淼国际货运代理有限公司的平面布局作为研究对象，对企业各机构的位置布局提出了问题，运用SLP方法，对企业机构布局进行了优化，并运用5S管理改善了员工的工作环境。并针对业务量低下问题，找出了瓶颈所在——客服部与业务部在业务流程中的操作模式，运用业务流程优化方法，应用工作抽样分析优化必要性，对业务流程进行的改善，提高了业务量，增加了客户回访率。经过这些改进是企业降低了降低了成本，提高了工作效率以及效益。 关键字 SLP 5S管理 流程优化 工作抽样 Study on the application of industrial engineering theory in Senmiao company Abstract This paper takes Senmiao International Freight Forwarders Limited layout as the research object, position of enterprise institutions put forward the question, using the SLP method, to the enterprise organization layout is optimized, and the use of 5S management and improve the working environment of employees. Aiming at the problem of low volume of business, find out the bottleneck -- mode of operation of the business process of the customer service department and business department, the use of business process optimization method, used work sampling optimization analysis of necessity, for business process improvement, improve the service quantity, increase the customer return rate. After these improvements is the enterprise reduces the cost, improves the work efficiency and benefit. Keywords SLP 5S management Process optimization work sampling 目录TOC \o 1-3 \h \u HYPERLINK \l _Toc30938 1绪论 PAGEREF _Toc30938 - 1 - HYPERLINK \l _Toc10878 1.1研究背景 PAGEREF _Toc10878 - 1 - HYPERLINK \l _Toc763 1.2研究目的及意义 PAGEREF _Toc763 - 1 - HYPERLINK \l _Toc20797 1.3研究内容及方法路线 PAGEREF _Toc20797 - 1 - HYPERLINK \l _Toc16246 2相关理论综述 PAGEREF _Toc16246 - 2 - HYPERLINK \l _Toc2360 2.1 SLP分析方法 PAGEREF _Toc2360 - 3 - HYPERLINK \l _Toc20573 2.2 5S管理 PAGEREF _Toc20573 - 3 - HYPERLINK \l _Toc10401 2.3流程优化 PAGEREF _Toc10401 - 4 - HYPERLINK \l _Toc1519 2.4工作抽样 PAGEREF _Toc1519 - 5 - HYPERLINK \l _Toc11813 2.5本章小结 PAGEREF _Toc11813 - 5 - HYPERLINK \l _Toc24013 3企业概况 PAGEREF _Toc24013 - 6 - HYPERLINK \l _Toc23531 3.1公司简介 PAGEREF _Toc23531 - 6 - HYPERLINK \l _Toc26751 3.2公司的组织机构及各机构平面布局 PAGEREF _Toc26751 - 6 - HYPERLINK \l _Toc25