普华永道——STK Draft Report_Total_021228_ver.3.ppt

* * * * * * * 5.2 Satisfied / dissatisfied CMT satisfaction: Imported Products Key findings Customers are most satisfied with the quality In several important factors such as timely services and repair quality, customers’ satisfaction is below average. The market study shows that many customers feel it is very inconvenient to get imported products repaired on time Importance Low High Price Size 4.00 5.00 3.00 2.00 1.00 Customer satisfaction over several important factors is below average Quality Easiness of operation Residual Unloading efficiency Easiness of maintenance Repair quality Timel