饭店英语习题答案.doc

PAGE PAGE 9 Key: PART I GROUNDWORK ENGLISH FOR HOTEL STAFF 酒店基础英语 LESSON 1 COURTESY礼貌 Exercise 2 (1). You’re welcome. (2). That’s all right, Sir. (3). Excuse me, Sir. Or I’m sorry to disturb you, Sir. (4). I’m sorry? or I beg your pardon, Sir? or Would you please repeat that, Sir? (5). Certainly, Sir. (6). After you, Sir. (7). This way please, Sir. Or Please follow me, Sir. LESSON 2 OFFERING HELP提供帮助 Exercise 2 Now reply to the following: (C: Clerk 职员 G: Guest 客人) G: I’d like to have an outside line. C: _Certainly, sir. One moment please. G: I don’t have any RMB. C: _I