品质系统中英文讲义.PPTVIP

品質系統李柏超品質部經理Ford Lio Ho Motor Co., Ltd.2002.12.13 Agenda – Quality System Total Quality Excellence – Company Policy Letter No.1. Brief History of FLH Quality Management Quality Arrow (Quality is Job#1) QS-9000/ISO 14001 System/Quality Operating System TGW Reduction / VRT / SAQ TGR / Kano Model 1. Ford Total Quality Excellence Company Policy Letter No. 1 Quality is defined by the customer; the customer wants products and services that, throughout their life, meet his or her needs and expectations at a cost that represents value. 品質是由顧客所定義 Quality excellence can best be achieved by prev