The Six Sigma Revolution第二章 The Strategy of Six Sigma王德榮 904230212520181Total Quality Management.pptxVIP

The Six Sigma Revolution第二章 The Strategy of Six Sigma王德榮 9042302Overview組織品質管理成功之道-Vibrant, vocal,knowledgeable, and most important, involved management.本章闡述管理階層如何確保品質改善計畫能成功。事實上，我們不能怪罪管理階層的不參與－Human nature tells us we keep doing the thongs that work for us.以The Westin Tabor Center 為案例貫穿本章。Effectiveness and EfficiencyEffectiveness效益/效果－the degree to which an organization meets and preferably exceeds a customer’s need and requirement.Efficiency效率－refers to the resources consumed in attempting to become effective.作者調查知－An average organization experiences over 50﹪is efficiency and over 70﹪is ef