酒店的培训工作是服务质量的基础.docVIP

ZW酒店从业人员的培训机制研究 ［ ］市场竞争即人才竞争，在激烈的人才竞争时代，人才的引进和培养成为酒 店工作的重中之重，但酒店人才的引进也有一个提高、更新知识以适应新形势、新任 务、新文化的问题，因而从长远看，人才的培养是重中之重，酒店员工培训则是人才 培养的关键之道。酒店产品质量的好坏，很大程度上取决于员工的工作态度和服务水 平，酒店的产品是以服务为棊本特征的组合配套，酒店的服务人员是酒店产品质量的 主宰因素，酒店的全体员工是酒店产品形象的具体表现者,随着旅游市场竞争的加剧， 酒店面临着既要开拓市场、稳定客源，又要提高服务质量的双重挑战。木文通过探讨 zw酒店的基本情况以及培训的现状和问题，来了解酒店培训不足，提出一些改善的 建议和意见，以之参考。 ［关键字］酒店从业人员培训现状管理探讨 Discussion on the training status and management of the employees of the ZW Hotel [Abstract] Market competition is the talent competition, in the era of intense talent competition, talent introduction and training to become the most important work in the hospitality, but introduction of hotel personnel also have a problem about improve and update their knowledge in order to adapt to the new situation and new tasks, new culture, and in the long run, the training of personnel is most important, hotel staff training is the key to the personnel training. The hotel product quality is good or bad, depends largely on the employee’s work attitude and service level, service is the combination of the basic features of hotel product， the service personnel of the hotel is the dominant factor in the hotel product quality，the hotel staff is a concrete manifestation of the hotel product image, with the intensification of competition in the tourism market. The hotel is faced with open up the market, a stable customer base，also to improve the service quality of the dual challenges, this paper by discussing the G Hotel basic situation and training status and problems to understand hotel training is insufficient, some improvement suggestions and opinions are put forward, for reference. [Key word] Hotel staff Training status management of the employees 目录 TOC \o 1-5 \h \z 弓 I W 1 一、 酒店培训相关的定义和内涵 2 HYPERLINK \l bookmark4 \o Current Document \h （一） 酒店培训的定义和意义 2 HYPERLINK \l bookmark5 \o Current Document \h （二） 培训的构成要素 3 HYPERLINK \l bookmark6 \o Current Document \h （三） 培训过程的四个步骤 4 HYPERLINK \l bookmark7 \o Current Document \h （四） 洒店培训的方案的