管理学原理运作理ppt课件.pptVIP

管理学第十二组 structure 1.Operations management The Transformation process 2.How do services and manufacturing firms differ？ The reason why we compare the two In fact, most of the world’s industrialized nations are predominantly service economies . in the United States ,for example,nearly 80 percent of all private sector jobs are now in service industries. Similiar percentages can be found in the United Kingdom(73%),Australia(71%),Germany(68%), Mexico(68%), and Canada(66%) 3.How do we improve productivity W. Edwards Deming offered 14 key principles for management? W. Edwards Deming offered 14