山东临工制造质量(BIQ)培训课件20130412马超.pptVIP

Say: When the VS team member detects a quality issue they call back to the production team leader to provide quality feedback. The team leader responds, grasps the situation, makes the repair in the response station and contains the problem Team Leader walks the line back, checking for similar issues, repairs anything found to contain the defects within the team ASK: What should the team leader do when they arrive at the work station? Say: Explain the problem found to the team member, try to understand the root cause and focus on Prevention. The results are communicated forward to the verification station and to the down stream customers Ask: What were the 3 main topics and how do they relate to the BIQ Motto Say: Detection – “do not accept a defect” Containment – “do not ship a defect” Prevention – “do not build a defect” Speaker Notes: Ask: Why would you set inspection frequencies for critical operations? What criteria should be used to select and set inspection frequencies? Answer: Inspection frequencies are established for each supplier to prevent shipping defects to downstream customers. Say: Consider risk level Ensure defects don’t leave the department/shop control Suspect product is contained repaired before shipment to next department Read each bullet, at the end Say: Containment is temporary – very costly, is not 100% effective and the length of time deployed should be minimized. Containment should drive prevention through the problem solving process, this in turn drives continuous improvement Ask: If you want to prevent an injury to your hands what would you do? Say: Wearing gloves is preventive Speaker Notes: Say: The Alarm Process is used to call on leadership for help, when issues are difficult to resolve they escalate in relation to the severity and number of defects. Defects are captured at the Verification Stations, Team Leader is called for each incident, and recurring problems trigger alarms at preset limits. Quality initiate