商务英语听说教程下.pptxVIP

ContentsUnit 1 Customer ServiceUnit 2 PromotionUnit 3 Trade FairUnit 4 Trade NegotiationUnit 5 Quality,Quantity and PackagingUnit 6 PaymentUnit 7 TransportationUnit 8 InsuranceUnit 9 Disputes and ClaimUnit 10 Trade FormsUnit 9 Disputes and ClaimPre-listeningListening Part A Part B Further Practice ActivitiesHow to understand the term “dispute”? What about “claim”?A dispute is a serious argument or disagreement between people or groups. A claim is a demand for something that you think you have a right to.When and why would the buyer lodge a claim against the seller?If problems concerning weigh