先招待Part1DialogueReceivinganFITReservation接待散客预订.PPTVIP

Hotel English Rebecca Room Reservations 客房预定 Objectives -how to receive reservations -how to confirm reservations “First come, first served”. 先到者，先招待 Part 1. Dialogue Receiving an FIT Reservation 接待散客预订 Receiving a Corporate Reservations 接待公司预订 Receiving a Guaranteed Reservations 接待有保证预订 Revising a Reservations 变更预订 Receiving an FIT Reservations Type of room Number of room Length of stay Price/rate Guest name/contact number/address How is arriving/arriving time/flight number Receiving a Corporate Reservations Company arrangement/ contract Contract price How to pay account Confirmation (letter or fax) Receiving a Guaranteed Reservation Form of guaranteed reservations: Prepayment Credit card (card number) Advanced deposit Contract or agreement Revising a Reservations What kind of change Confirm name and phone number Anything else Part 2. Listening and Speaking Functional sentences 接预订电话或接待上门预订客 Good morning._________ Reservation. Su Hui speaking. Reservations. Sui Hui speaking. How may I help you? How can I help you? Welcome to Evergreen Hotel. May I help you? 获取预订信息 _________do/will you________? How many nights…require the room How long…plan to stay What type of room…require How many rooms…require May I have_______,please? Your surname/initial/your telephone number/your fax number/the company name/the company address/credit card number/the way to contact you _________,please? For how many/how many was it for For how many nights/for which dates Who is the booking for Can you spell the surname Your date of arrival/Your date of departure How would you like________? A deluxe double/A deluxe suite The way of payment/to pay the prepayment To guarantee the booking Is it____________? A company booking/a private booking/a group booking/a guaranteed reservation 请客人等待 __________,please,Sir/Madam. One moment/Just a moment/Hold the line for a moment/Let me have a check 房价 We can do ______for_____per night. A standard twin-bedded room…RMB 860 A del