基于crm的erp销售管理系统的设计与实现-软件工程专业论文.docxVIP

Abst怕ctAbstract Abst怕ct Abstract Currently，there are many drawbacks in sales of a company，such as problems of artificial means to get sales information，information lag，scattered customers，a simple mode of operation and low customer satisfaction．In addition，too much information will lead to information input delays，which will hold up customer orders shipping．It is difficult for sales managers to analyze decisions accordingly when dealing、杭m complex sales management information．Therefore，it is an important solution to resolve the current enterprise sales management backwards based on the concept of sales management，customer management center． This dissertetion establishes top demand CRM-based ERP system from view of the customer management center with depth analysis of problems in the process．The system is divided into customer management， sales management and sales management decision support module．The paper uses the SSH structure to build all ERP sales management system，which is based on CRM．The system comprises three modules，namely decision support management，operations management and customer management．The decision support module assists policy-makers to make decisions and provides support to help analyze sales，forecast sales market and develop sales plans；business management module is for sales management，including sales personnel，sales of products，orders，shipping，delivery and after-sales service record management；customer management module is for customer management，including customer basic information maintenance， customer orders for the exchange of information and SO on．Class based on function modules and applications designs data entities，then generates ER diagrams and relational database tables．It adopts methods of interface display and key code analysis methods in terms of realization；and finally， the paper makes testing plans from three aspects，including functionality testing and safety testing．What’S more，we define the customer management，sales