Managing_People如何管理人员.pptVIP

Managing People / Pulse * Importance of communication in an organization组织中沟通的重要性 Gain higher commitment to organization’s goals. 获得达成组织目标更高的承诺. Enhance understanding and sourcing opinions. 加强理解与寻求意见. Build better relationship trust between employer and employees. 在雇主与雇员之间建立更好的关系与相互信任. Get things done smoothly and reduce unnecessary mistakes. 让事情顺利完成,且减少不必要的错误. Getting and giving feedback. 获得与给出反馈. Managing People / Pulse * Barriers to Effective Communication有效沟通的障碍 Individual Difference – Perception, Value, Experience 个人差异-概念,价值观,经验. Personal Judgment / Bias 个人的判断/偏见 Filtering 信息过滤 Selective Listening 选择性的倾听 Language 语言 Information overload 信息过量 Distrust 不信任 Conflicting messages 信息冲突. Managing People / Pulse * Overcoming the Barriers克服障碍 Be patient prepared 耐心与准备 Give and ask for feedback 给出反馈与要求反馈 Use simple language 使用简单的语言 Structure materials logically 按逻辑组织材料 Watch out nonverbal cues 注意非语言提示 Listen attentively 用心倾听 Value individual difference 尊重个体差异 Managing People / Pulse * Non-verbal Communication (Body Language)非语言沟通(身体语言) Components 类型 Examples 例子 Meanings Communicated 沟通的含义 Visual可视的 Image形象 Clothing; hygiene 服装;卫生 Values; competence 价值;能力 Facial expressions 面部表情 Frown; smile; sneer 皱眉;微笑;冷笑 Unexpressed feeling 无法表达的感情 Eye movement 眼睛运动 Looking away; staring 转移视线;盯着看 Intention; state of mind 意图;思想的状况 Posture 姿态 Leaning in; slumped 倾斜; 瘫倒 Attitude 态度 Gesture 手势 Handshake 握手 Intention, feeling 意图,感觉 Managing People / Pulse * Components 类型 Examples 例子 Meanings Communicated 沟通的含义 Vocal有声的 How things are said 说话的方式 Loudness; pitch; rate; clarity 大声;基调;速率;清楚度 Different meanings (eg. Sarcasm; disapproval; agreement; surprise) 不同的含义(如讽刺,不赞成,同意;吃惊) Touch 接触 Gentle touch on arm 轻触手臂 Support and concern 支持与关心 Body closeness 身体封闭 0 – 2 feet 0-2英尺 Feeling of intimacy 亲昵的感觉 Non-verbal Communication (Body Language)非语言沟通(身体语言) Managing People / Pulse * Active Listening Skills积极倾听的技巧 Why Be a Good Listener ? 为什么要做个好听众? Gather Information 收集信息 Build Trust 建立信任 Lowe