PLC智能排号系统设计.docVIP

.. 资料 摘 要 智能排号系统是在公共服务场所中，模拟人群排队过程，通过取号、进队、队等待、叫号服务等功能代替人们站队的辛苦，实现机器自动代替人排队的过程。是基于分布式控制系统理论而设计的，包括主显示屏、叫号系统器和窗口显示屏组成分布式通信控制系统，实现按顾客到达的先后次序，自动排号。采用PLC进行排号管理和显示，系统根据叫号请求将号码依次发送给主显示屏和窗口显示屏，顾客根据显示屏的提示到相应窗口享受“一对一”的服务。 智能排号系统为客户营造平等、合理、有序的良好环境，带来轻松愉快的心情；为工作人员改善工作情绪，优化工作环境，从而减少工作失误，提高工作效率；为管理者实时提供工作人员服务和客户排队的动态信息，便于科学设置岗位，提高服务效率，便于进行准确的量化考核，提高工作人员的积极性，有利于提高服务质量和管理水平，树立良好形象，提高服务部门的经济效益和社会效益。可广泛应用于银行、电信、航空、医院等公共服务部门，具有较好的应用前景。 本文介绍了智能排号系统的应用及发展现状；还介绍了PLC的发展历史和的工作原理。分析了基于PLC智能排号系统的总体设计、工作原理；阐述了软硬件的设计方案，并给出了详细的程序及梯形图。本次设计的重点是显示模块设计和部分软件设计。 关键词：智能排号；PLC；数码显示 Abstract Intelligent queue management system is in the public service establishments, people queuing process simulation by taking numbers, into the team, team waiting, call number services and other functions instead of the hard work that people stand in line to achieve the machine automatically instead of people line the course. Is based on the distributed control system theory and design, including the main display, calling system and a window display device composed of a distributed communication control system, and the order according to customer arrives automatically Arranging. Arranging with PLC for management and display, the system call number according to the numbers in turn send the request to the main display and window display, customer tips according to the appropriate window display to enjoy one to one service. Intelligent queue management system for customers to create equality, reasonable, well-ordered environment, bring pleasant mood; for the staff to improve the working mood, optimize the working environment, reducing job errors, improve efficiency; for managers to provide real-time work personnel services and customer queuing dynamic information, to facilitate establishment of scientific opportunities, and enhance efficiency, facilitate accurate quantitative assessment, improved staff motivation, will help improve service quality and management level, establish a good image, increase the economic benefi