组织行为学，麦克沙恩TBChap011.docx

11- PAGE 111 Copyright ? 2015 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education. Chapter 11 Conflict and Negotiation in the Workplace ? True / False Questions? 1. Conflict is a process in which one party perceives that its interests are being opposed or negatively affected by another party.??True????False ? 2. Conflict is based on the technical skills of the parties involved and is independent of their perceptions.??True????False ? 3. Conflict can reduce the significance of organizational politics.??True????False ? 4. Organizations should eliminate conflict in order to be more productive.??True????False ? 5. The most recent perspective on conflict is that an optimal level exists which is beneficial to the organization.??True????False ? 6. Constructive conflict tests the logic of arguments and encourages participants to re-examine their basic assumptions.??True????False ? 7. Organizations will be more responsive to the changing business environment if they have very little conflict.??True????False ? 8. Conflicts could result in stronger team cohesion when conflict occurs between the team and an outside source.??True????False ? 9. Constructive conflict refers to conflict between departments and their organizations.??True????False ? 10. Relationship conflict focuses on the other party as the source of conflict.??True????False ? 11. Relationship conflict is apparent when the conflict is explained in terms of differences of opinion regarding tasks or decisions.??True????False ? 12. When people experience relationship conflict, they tend to increase their reliance on communication with the other party.??True????False ? 13. When conflict reduces each sides motivation to communicate, they rely more on stereotypes to reinforce their perceptions of the other side.??True????False ? 14. Employees with high emotional intelligence are more likely to avoid the escalatio