基于arima算法的顾客电话数量预测系统的设计与实现-软件工程专业论文.docxVIP

T Thesis for Master’s Degree at HIT and UP PAGE PAGE IV Table of Contents 摘 要 I ABSTRACT II HYPERLINK \l _bookmark0 CHAPTER 1 INTRODUCTION 1 HYPERLINK \l _bookmark1 BACKGROUND 1 HYPERLINK \l _bookmark2 THE PURPOSE OF PROJECT 4 HYPERLINK \l _bookmark3 THE STATE OF ART 5 HYPERLINK \l _bookmark4 Research about ARIMA 5 HYPERLINK \l _bookmark5 Research about Confidence interval 6 HYPERLINK \l _bookmark6 Research about business analysis 7 HYPERLINK \l _bookmark7 Research about SAS 8 HYPERLINK \l _bookmark8 Research about VBA 9 HYPERLINK \l _bookmark9 Research about SLA SLM 9 HYPERLINK \l _bookmark10 Research about time series 10 HYPERLINK \l _bookmark11 MAIN CONTENT AND ORGANIZATION OF THE THESIS 11 HYPERLINK \l _bookmark12 CHAPTER 2 SYSTEM REQUIREMENT ANALYSES 12 HYPERLINK \l _bookmark13 THE TOTAL ARCHITECTURE OF THE SYSTEM 12 HYPERLINK \l _bookmark14 DESCRIPTION OF THE REQUIREMENT 13 HYPERLINK \l _bookmark15 USE CASE AND JACOBSON CARDS 14 HYPERLINK \l _bookmark16 Use Case 14 HYPERLINK \l _bookmark17 Jacobson cards 16 HYPERLINK \l _bookmark18 THE DESCRIPTION OF SYSTEMATIC FUNCTIONS AND INTERFACE 20 HYPERLINK \l _bookmark19 The description of systematic functions 20 HYPERLINK \l _bookmark20 The overall flow chart 22 HYPERLINK \l _bookmark21 The description of interface 23 HYPERLINK \l _bookmark22 THE NON-FUNCTIONAL REQUIREMENTS 23 HYPERLINK \l _bookmark23 PHYSICAL TOPOLOGICAL FIGURE AND EXPERIMENT CONDITION 23 HYPERLINK \l _bookmark24 physical topological figure 23 HYPERLINK \l _bookmark25 Experiment condition 24 HYPERLINK \l _bookmark26 BRIEF SUMMARY 25 HYPERLINK \l _bookmark27 CHAPTER 3 SYSTEM DESIGN 26 HYPERLINK \l _bookmark28 THE OVERALL FUNCTIONAL DESIGN 26 HYPERLINK \l _bookmark29 REFRESH DATA MODULE 27 HYPERLINK \l _bookmark30 Introduction 27 HYPERLINK \l _bookmark31 Program process 27 HYPERLINK \l _bookmark32 Sequence diagram 29 HYPERLINK \l _bookmark33 FORECAST THE NUMBER OF CALLS MODULE 31 HYPERLINK